Booking

Booking courses should be done by phone, online, email or in person. Courses cannot be booked without paying the full fee.

Cancellations and Refund

Courses need a minimum number of learners to run and will be cancelled by us if too few bookings are made. We reserve the right to amend or cancel courses, change course location and substitute tutors. We aim to give at least 3 days notice if a course is to be cancelled. If we cancel a course you have the option of transferring to another course, if available, or have a full refund which we will return as soon as possible. We will not be liable for any losses arising as a consequence of any modification or cancellation of courses other than the course cost.

You may cancel your place 2 weeks prior to the course start date and be entitled to a full refund less an administrative charge of £20. If you cancel your place within 2 weeks you will not be entitled to a refund unless a replacement student can be found for your place. If a replacement student is found prior to the course start date, you will be entitled to a full refund less an administrative charge of £20.

No refund will be provided for not attending a course.

Transfers

You can transfer to another course up to 2 weeks prior to the course start. There is a £10 charge for each transfer. You may transfer your place to another suitable student up to one week before the course start date. This must be done in writing.

Advertised Tutors and Courses

There will be times where the advertised tutor will not be available to run the course. This could be due to sickness, other professional engagements or un-forseen circumstances and the course date could be changed. If any student is unable to attend on the new course date, he/she will be provided full refund.

Changes to course content may occur without notice, primarily this is to benefit the student.

Certificates

We provide certificate of completion at the end of each course. You must need to attend all your training sessions and complete your project if applicable.

If you have lost your certificate, or need another copy of your certificate, we can issue you with a duplicate certificate for £10. If you provide us your name correctly but we make any spelling mistake on the certificate then we'll provide you a replacement certificate for free. You can either collect the replacement certificate from our office or we can post you to your preferred address.