Booking

Booking courses should be done by phone, online, email or in person. Courses cannot be booked without paying the full fee.

Cancellations and Refund

Courses need a minimum number of learners to run and will be cancelled by us if too few bookings are made. We reserve the right to amend or cancel courses, change course location and substitute tutors. We aim to give at least 3 days notice if a course is to be cancelled. If we cancel a course you have the option of transferring to another course, if available, or have a full refund which we will return as soon as possible. We will not be liable for any losses arising as a consequence of any modification or cancellation of courses other than the course cost.

You may cancel your place 2 weeks prior to the course start date and be entitled to a full refund less an administrative charge of £20. If you cancel your place within 2 weeks you will not be entitled to a refund unless a replacement student can be found for your place. If a replacement student is found prior to the course start date, you will be entitled to a full refund less an administrative charge of £20.

If you unfortunately cannot attend a course on the day due to sickness you must contact us to let us know a minimum of 1 hour prior to your start time preferably by calling us or by email, we will allow you to transfer on to another date free of charge. We may ask you to provide us any document to proof of your sickness. Failure to aware us, you will be charged £50 to transfer on to another date. No refunds will be provided in this case.

No refund will be provided for not attending a course without discussing with us.

Transfers

You can transfer to another course up to 2 weeks prior to the course start. There is a £10 charge for each transfer. You may transfer your place to another suitable student up to one week before the course start date. This must be done in writing.

Advertised Tutors and Courses

There will be times where the advertised tutor will not be available to run the course. This could be due to sickness, other professional engagements or un-forseen circumstances and the course date could be changed. If any student is unable to attend on the new course date, he/she will be provided full refund.

Changes to course content may occur without notice, primarily this is to benefit the student.

Certificates

We provide certificate of completion at the end of each course. You must need to attend all your training sessions and complete your project if applicable.

If you have lost your certificate, or need another copy of your certificate, we can issue you with a duplicate certificate for £10. If you provide us your name correctly but we make any spelling mistake on the certificate then we'll provide you a replacement certificate for free. You can either collect the replacement certificate from our office or we can post you to your preferred address.

Purchases made from REED.co.uk

Under this policy, you may cancel your purchase of the course within the period of 14 calendar days from the date on which the contract of purchase is concluded. This is called a "Cancellation Period". Note that if you redeem your voucher during the Cancellation Period, you expressly request us to begin providing the course materials and you acknowledge that you lose your right to cancel the purchase of the course and get any refund for it.

In case you decide to cancel your purchase of a course, it can be done in the following way:

By filling out Cancellation Form and sending it via (PROVIDER PLEASE INSERT ADDRESS)

If you cancel the purchase of a course within 14 calendar days as mentioned above, we will refund you for all payments made as a part of your purchase within 14 calendar days from the day we accept that you are entitled to a refund.